When will I pay for the service?
You credit card will be charged once you approve the service, 72 hours after the HERO marks the job as complete or once AV HERO resolves a contested job; whichever happens first.
What if my AV HERO needs to purchase a part?
Your AV HERO should always seek approval before purchasing or providing any miscellaneous parts that are needed to complete the job. If your AV HERO arrives onsite and determines that a part is needed to complete the job they will:
#1 – Notify you that a part is needed to complete the job
#2 – Provide an estimate of the cost for the part
#3 – Seek your approval to purchase the part
All parts provided through the AV HERO platform are provided at cost, without markup.
If your AV HERO needs to leave the job site to purchase a part that has been approved, you will be charged for the time it takes to travel and get the part.